FAQ's
1. Do you offer free shipping? Yes!
2. What is considered a complete beanbag set?
A complete beanbag set includes both the beanbag cover and the insert. Covers and liners with the fill may be purchased separately with a shipping fee.
3. Do you offer a warranty?
Yes. All of our products come with a three‑month warranty.
4. What does the three‑month warranty cover?
Our warranty covers manufacturing defects and issues that occur under normal use within three months of purchase.
5. What should I do if I have a problem with my beanbag?
If you experience any issues within the warranty period, please contact us. We’ll do our best to resolve the problem and ensure your satisfaction.
6. How do I contact you about a warranty claim?
Reach out to us via our customer support email or contact form with your order details and a description of the issue. A member of our team will follow up with next steps.
7. Is shipping free on accessories or covers only?
Free shipping applies to complete beanbag sets (cover + insert). Orders for covers or accessories only may not qualify for free shipping, depending on current promotions.
8. Where does My Bean Bag ship to?
Canada
We ship everywhere in Canada from our warehouse in Brockville, Ontario. Additional beyond charges may apply for rural or remote locations, or when required by the courier. Delivery is available to Yukon, Nunavut, and Northwest Territories. An additional Shipping & Handling fee will apply for these regions.
Outside Canada & USA
For deliveries outside of Canada, please contact us at: customerservice@mybeanbag.ca.
Couriers All beanbags are shipped to your door using one of the following couriers:
FedEX, Canpar, UPS
Order Processing Time
• Please allow approximately 5–7 business days to process your order before it ships.
Estimated Transit Times (within Canada, after shipment)
• ON / QC: 1–2 business days
• NB / NS: 2–3 business days
• NL / PEI / MB / SK / AB / BC: 3–5 business days
Beyond Charges & Rural/Remote Areas My Beanbag may contact you by email regarding any additional charges if:
• We are notified by the courier company, or
• Your shipping address is in a rural or remote location.
8. Can I customize my bean bag with name embroidery?
Yes customized name embroidery for your bean bag is available for most styles.
Please allow an additional 7 business days for processing on all orders that include monogramming or personalization.
• Personalized beanbag covers are final sale.
• During the Christmas rush, any orders requesting monogramming that are placed after the cutoff date will be shipped without embroidery. A refund will be issued for the embroidery portion of your order. We apologize in advance for any inconvenience.
Order & Tracking Information
Once your package leaves our warehouse, your order is considered fulfilled and has been handed over to the carrier. Tracking updates will begin to appear after the carrier scans your package into their system.
Holiday Orders – Embroidery: Holiday Cutoff Date: November 25, 2025
To help ensure delivery by Christmas, we carefully review all embroidered orders.
If My Beanbag determines that adding embroidery will prevent your order from arriving before Christmas, we may, at our discretion, cancel the embroidery portion of your order. In that case, your item will ship without embroidery, and we will refund the $25.00 embroidery fee plus applicable tax.
You will still receive your beanbag (without embroidery) as quickly as possible so it has the best chance of arriving in time for Christmas.
9. Where is My Bean Bag located and do you have a physical store?
MyBeanbag Canada is Proudly Canadian, serving customers for over 35 years an we are located in Brockville, Ontario, Canada. We are an Online store only and do not have a physical store.
10. Do you assemble the product for me?
All of our beanbags come pre-filled and you place the cover over the liner.
• 98% of our beanbag slipcovers are removable and machine-washable.
• Outdoor, lounge, and gaming beanbags are direct-fill and spot-clean only.
• Beanbag covers, along with the fill can be purchased separately with a shipping fee.
Assembly Instructions
How to Place Your Beanbag Insert Into Your Cover in 3 Easy Steps
1. Open the cover
Fully unzip your beanbag cover and lay it flat on the floor with the zipper side facing up.
2. Insert the beanbag
Your beanbag insert has a top (small circle) and a bottom (large circle). Place the insert inside the cover with the large circle on the bottom and the small circle on top.
3. Adjust and zip
It’s easier with two people! Gently wiggle the insert into place, then close the zipper. Give your beanbag a good shake to evenly distribute the filling, flip it over, and have a seat.
Instructions de montage:
Comment placer votre coussin de pouf dans votre housse en 3 étapes faciles
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ouvrez complètement la fermeture éclair de la housse de votre pouf et déposez-la à plat sur le sol, côté fermeture éclair vers le haut.
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votre coussin de pouf a un dessus (petit cercle) et un dessous (grand cercle). placez l’insert dans la housse avec le grand cercle en bas et le petit cercle en haut.
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c’est plus facile à deux! placez doucement l’insert en position, puis fermez la fermeture éclair. secouez bien votre pouf pour répartir uniformément la garniture, retournez-le et asseyez-vous. nous espérons que vous profiterez de votre achat, nous avons adoré le créer pour vous.
11. What sales taxes apply to a My Bean Bag order in Canada?
In Canada, sales tax is based on the delivery address of your order.
HST provinces
Orders shipped to the following provinces are charged Harmonized Sales Tax (HST):
New Brunswick 15%
Newfoundland and Labrador 15%
Nova Scotia 14%
Ontario 13%
Prince Edward Island 14%
All other provinces and territories
A 5% Goods and Services Tax (GST) applies to all orders.
In addition, a provincial sales tax is charged in:
Québec 9.975% (QST)
British Columbia 7% (PST)
Manitoba 8% (PST)
Saskatchewan 6% (PST)
The total tax shown at checkout is calculated automatically based on your shipping address.
