Testimonials - Excellent
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I have been a longtime online purchaser, and during these COVID times, my purchases have increased significantly. I have to say that my Beanbag experience far outshines my dealings with other online retailers. Here’s my story - it’s long, but I want everyone to get the full flavour of Beanbag’s customer service. 1. Last evening I submitted an order for a beanbag chair. Through a mixup, my order was doubled, and I was charged twice by PayPal, which I only discovered early this morning. 2. I contacted Beanbag around 6:30am to ask that one of the orders be cancelled. 3. Only minutes later I received a response cancelling the second order, and my PayPal account was credited. 4. I immediately wrote back thanking them for their prompt response, and happened to mention that my grandson would be so pleased to get beanbag chair for his birthday. 5. Beanbag wrote back, asking for the date of his birthday, so that they could be sure it arrived in time. 6. I thank them for the gesture, but let them know that his birthday is only 4 days away, too soon for them to
meet their 7day delivery date standard. 7. Beanbag writes: “ Ok, we’ll ship today. Normally it takes 1-2 days for delivery. You might get lucky :)”. It is now just 8am, less than 2 hours from my first contact, and well before normal business hours. What more can I say,
except that if I had any more grandchildren I would immediately order beanbag chairs for them too. Thank you Beanbag!
Author
Sharon McElroy
Sharon McElroy
