I have received nothing but great service, support, and products from mybeanbag. We decided to get a beanbag for one of our kids, which turned into two, and then three - one for each of them. We got 2 youth and 1 full sized pear-shaped beanbags and they have gotten a TON of use and look as good as new.
Our kids are 3, 7, and 11 and drag them from basement to living room to bedroom with reasonable ease.
When we ordered the first three, the company was very responsive via email but it wasn't until the most recent order that they really went above and beyond.
We decided to get my niece one for her birthday - a pink chair - and ordered it. After a couple weeks, we asked my sister in law if she'd gotten it - nothing. So I reached out to the company and got a nearly immediate response, with a photo of the tracking information - it was mailed out the same day the purchase was made.
But the shipper said that it was an unknown address and was returned to their shipping center, where it was sitting. This is not unusual as my sister in law has a rural address.
Mybeanbag was on the phone immediately with the shipper and it was mailed out that day to my mother in law, who lives in a city. It was shipped out that day, but the shipping company made another error on the delivery - marking it delivered but it was not received.
Mybeanbag was on the phone again, and I got a call from them and they said they were on it. The beanbag was sitting on my mother in law's porch the next day!
It's a great product - durable and comfy. And the customer support we received was stellar in all of our purchases - but especially the last one which they had to hustle to find out what happened, which was made even tougher with COVID and the shipping company problems across the industry.
We've been stuck inside for a while now, like most, and the beanbags have really been a great purchase for the kids, giving them something comfy and cozy to enjoy.